Mistify Misting Sytems
Cool outdoor areas by up to 10°C on hot days
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Returns and Refunds Policy

Products and Kits
Return and Refund Policy:
Mistify Pty Ltd acknowledges and understands that, sometimes, you might need to return your purchase. You may return most new, unopened items within 30 calendar days of delivery for a full refund with some exceptions as detailed in our return policy.   All items being returned must have a completed Return Authorisation form included. Orders returned to Mistify Pty Ltd without a Return Authorisation will not be accepted for return or refund.  To obtain a Return Authorisation, please contact our customer service team directly on 0490 466161 or by email to: info@mistify.com.au. You must quote the invoice number for the item you want to return. Our staff members will advise you of the details on how to safely return your order.  All return postage costs will be the responsibility of of the buyer.

Please choose carefully as Mistify Pty Ltd is under no obligation to provide refunds where you have changed your mind or made a wrong selection. We recommend you carefully preview any orders before proceeding with your order.
Please retain your proof of purchase.  Goods must be returned are required to be returned in "as new condition", in their original packaging or shrink wrapped un-opened, unused and undamaged. A refund or store credit will only occur if you are able to provide evidence of proof of purchase. Mistify Pty Ltd reserves the right to determine if a refund is made in full or made as a store credit to your account.  Return postage costs explained below:
  1. If the return is required a result of a Mistify Pty Ltd error or damaged or faulty goods (see damaged or faulty items below), we will pay for the return postage or freight costs.
  3. Any change of mind returns requested (see below)
  5. If you decide to cancel your order prior to dispatch, there will be no postage costs to you.  If your order has already been dispatched, freight or postage charges will not be refunded.   
  7. If the return is required/requested because of your error or an administrative error from your end, you will be required to pay for the return postage or freight costs.
  9. You are required to notify Mistify Pty Ltd in writing for approval of any intended returns (see below notification of intent to return goods).
  11. Any postage and handling costs as part of the original purchase will not be refunded.
Cancelling Orders:
Mistify Pty Ltd reserves the right to cancel orders at our discretion or to cancel the purchase arrangement after order confirmation, including (without limitation) where Mistify Pty Ltd believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase arrangement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you where it has already been paid.

Change of Mind:
Mistify Pty Ltd is not lawfully obliged or required to provide a refund if you simply change your mind or find the same product somewhere else. You may negotiate the return of your items/order within 30 days of receiving your order, by making written contact with us by email. If negotiations on the return take place, the final outcome will be determined by Mistify Pty Ltd. Postage and handling costs will not be refunded or exchanged for ‘change of mind’ requests.  Returns for refund or change of mind can only be requested via email.  If we do agree to your 'change of mind' request, goods must be returned within our 30 day return policy period, in their original packaging or shrink wrapped. The goods are required to be returned and arrived to Mistify Pty Ltd in new condition.  You will required to ensure packaging on the returned goods is sufficient that they are delivered back to Mistify Pty Ltd in un-damaged condition.  Damaged items will not be accepted for a refund.  A 15% restocking fee may be applied to your refund or store credit.

Damaged or Faulty Items:
We guarantee that the goods you receive from Mistify Pty Ltd will be of acceptable quality, fit for the purpose for which they are sold, match the description of those goods on display on our website.  Where an item has arrived in a damaged condition, mis-bound, or faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our customer service team know within 14 days of receiving the your delivery by visiting our Contact Us page.

Notification of Intent to Return Goods:
If you received faulty or damaged goods, you are required to make contact with Mistify Pty Ltd within 3 working days of the recorded delivery date.
If the item/s you have received is not what you ordered or the order is incorrect, you are required to make contact with Mistify Pty Ltd within 5 working days of the recorded delivery date.
               Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to one of the following remedies: a refund of the value of the goods purchased excluding any postage and handling charges; a replacement product which is identical or of similar value if reasonably available; or a store credit maybe issued to the value of the goods to be used within twelve months of the date of original purchase.  

If the problem is not major, we will repair the item within a reasonable time. We will cover the cost of return shipping for repairs. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
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